How to reactivate your churned customers

Customers come and go, that is the nature of any business. However, that doesn’t mean you have to accept that all those that have left are gone forever. By implementing a series of key customer strategies, you can reduce the number leaving and reactivate more of those that have already left. In this post I… Continue reading

Product Recommendation Technology in Email Marketing

This is a guest article from Ian Roderick, Communications Manager for email marketing software provider Newsletter2Go.  The goal should be to make every email relevant to everyone who receives it. You’re not going to fool anyone by sending mass email blasts to your entire list. Emails that aren’t relevant will be deleted without being opened…. Continue reading

Mobilising your customers to sell for you

Hands down, word of mouth is by far the most powerful, and cost-effective form of marketing. How powerful…? 84% of consumers say they either completely or somewhat trust recommendations from family and friends about products (making these recommendations the information source ranked highest for trustworthiness). [Nielson]. Additionally, Nielson found that 84% of consumers reported always… Continue reading

The 3 most important emails you’ll ever send

Email is one of the most powerful weapons in your marketing arsenal. It is also one of the easiest to get wrong. Email sets the tone, raises (or lowers) expectations, drives sales/renewals and can act as a barometer for customer happiness. The three most important emails you’ll send are: Your welcome email Service/product satisfaction confirmation The… Continue reading

Preventing buyer’s remorse (the missing piece of your marketing strategy)

For most businesses, customer marketing is based upon the premise their customers are happy with a purchase, instantly focusing on areas such as up-selling, cross-selling and engagement. This is a mistake, and could lead to cancellations and churn. In this post I will show you why proactive post-purchase validation is so important to combat buyer’s remorse, and… Continue reading