Why people will engage with you on social media

Getting people to actually engage with you via Twitter, Facebook, Google+ and alike is where the real hard work starts.

Creating your social media profiles is the easiest part of any social media strategy. It is often the first and last steps many businesses take along what should be a long road if they are to be used properly.

Getting people to actually engage with you via Twitter, Facebook, Google+ and alike is where the real hard work starts.

In this post I will show you the reasons why people interact with brands on social media along with specific ideas for you to use.

Why do people follow brands on social media?

Research in to what motivates people to like or follow a brand on social media really highlights how businesses have to play to people’s selfish gene.

Very few people will engage with you on social media purely out of love for your brand, they want something out of the relationship that satisfies them.

Exclusive offers and deals are the most popular reason people follow a brand, with interesting content the second most popular amongst non-customers.

A tiny percentage follow  a brand for service or product news, but I’d argue that is how most businesses use social media, to their own detriment.

Why do you follow a brand?FacebookTwitter
Special offer/ deals36.9%43.5%
Current customer32.9%23.5%
Interesting content18.2%22.7%
Service, support or product news5%3.5%

Clearly sitting back and waiting for people to interact with you is not a strategy. The only way to make social media work for you is to be proactive and play to a person’s sense of “what is in it for me?”

Creating the content people really want

The three types of social content that you can create for your followers to engage with are…

Here are some specific ideas for you to use:

RewardsDiscussionYour original content
Like us/follow us to enter prize drawRun pollsBlog articles
Joint promotion with another websiteAsk open questions to initiate a debateFree resources (e.g. templates, icons etc.)
Discount codes exclusively for followersRespond to other people’s questionsInterviews
Rewards system, e.g. follow up questions/opinions to continue interaction“Please RT”
Reward active brand fansHashtags to organise/track topicsDiscount codes for new customers to share
Refer a friend rewardsUse your blog contentUseful 3rd party tools and links

To drive awareness of these activities use an integrated strategy across all your channels including your website, email footers, newsletters, your blog etc.

Measure the right numbers

My advice for any social media marketing is to never chase a number, for the sake of having a large number of followers.

Focus on quality over quantity e.g. it is better to have 100 active followers who have an interest in your product than 1,000 who pay you no attention and have no interest in web hosting.

The key is to getting started is to be active and not dip in and out once a week or less. It is a daily commitment, especially at the start.


Hello! My name is Matt and I have a serious passion for anything marketing related, both academically and professionally. I started writing this blog as a way of expressing my thoughts and opinions on marketing, and in response to the number of theoretical blogs out there that presume unlimited resources. My focus is on providing realistic and practical marketing advice you can apply to any business and campaign.

    Comments 1
    • Lauren Barham
      Posted on

      Lauren Barham Lauren Barham

      Reply Author

      Hi Matt, this is a great post on social media strategy. Content plays a huge part in customer interaction and engagement, if content is somewhat irrelevant it looses focus on the business. Quality is key with social media pages!

    This site uses Akismet to reduce spam. Learn how your comment data is processed.